CONIM provides comprehensive customer support services for SAP Business All-In-One and SAP Business Objects solutions.

The successful development, deployment, and use of information technologies in organizations depend on effective procedures for managing complexity, mitigating risks, and controlling costs. To address these challenges, CONIM has been offering its clients a robust, multi-layered portfolio of support solutions since 2010. This portfolio allows organizations to select a level of support tailored to their specific business needs, including factors such as system complexity and the desired scope of SAP services.

Our solutions are built on SAP’s extensive expertise in supporting mission-critical enterprise applications. Over the past 35 years, SAP has developed tools, processes, and optimization methods through close collaboration with its customers. During this time, SAP has consistently enhanced its products and maintained high service standards. With access to resources like the SAP Service Marketplace, SAP Notes, support packages, and the SAP Solution Manager, customers can fully leverage SAP’s support services to optimize their business operations.

SAP Enterprise Support: Advanced Support for Mission-Critical Needs

The SAP Enterprise Support package is unparalleled in the industry, incorporating all the features of SAP Standard Support while offering proactive technical support. This proactive approach provides tools, processes, and services that continuously enhance business processes and ensure comprehensive application lifecycle management. The result is ongoing innovation, improved operations, and reduced costs.

For organizations with global business processes involving customers, suppliers, and partners around the clock, SAP Enterprise Support is an ideal solution. It delivers robust support for mission-critical operations, ensuring process continuity and enabling businesses to meet their most demanding requirements.

Key benefits of SAP Enterprise Support include:

• Increased efficiency and reduced total cost of ownership (TCO), including the cost of retiring outdated systems.
• Enhanced business process transparency to identify and mitigate risks, improve operations, and optimize efficiency.
• Comprehensive tools and expert advice to innovate and adapt to the rapidly changing market environment.

SAP Enterprise Support provides value to companies of all sizes, as demonstrated by client feedback highlighting its critical role in enhancing business performance and competitiveness.

SAP Standard Support: Reliable, Foundational Support

SAP Standard Support is a basic support package designed to maintain system integrity and respond effectively to technical issues. It offers:

• Access to expert knowledge and tools to mitigate risks and enhance system performance.
• Opportunities to leverage SAP’s latest innovations.
• Resources and tools that can be integrated into your organization’s IT environment.

This program helps organizations troubleshoot issues efficiently, maintain the health of their systems, and improve key business processes.

Why Choose SAP Support Programs?

SAP support programs empower businesses to continuously improve their operations using existing software solutions and expert guidance. Whether through proactive innovations or reactive troubleshooting, these programs enable companies to remain competitive in an ever-changing market. By partnering with CONIM and SAP, your company can enhance its agility, transparency, and operational efficiency, ensuring sustained success in today’s dynamic business landscape.